Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your data.

Last Updated: February 3, 2026

Introduction

VybEntry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing and event management platform.

By using VybEntry, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Personal Information

When you create an account or purchase tickets, we collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Occupation (optional)
  • Profile picture (optional)
  • Organization details (for organization accounts): company name, website, tax ID

2. Payment Information

Payment processing is handled by Paystack, our PCI-DSS compliant payment processor. We do not store your complete credit card information. We only store:

  • Last 4 digits of your card
  • Card brand (Visa, Mastercard, etc.)
  • Payment transaction IDs
  • Bank account details (for organizers receiving payouts)

3. Usage Data

We automatically collect information about how you interact with our platform:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent
  • Click and navigation patterns
  • Search queries
  • UTM parameters and referral sources

4. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to:

  • Maintain your login session
  • Remember your preferences (theme, language)
  • Analyze platform usage and performance
  • Deliver targeted advertising (via Meta Pixel, Snapchat)
  • Prevent fraud and ensure security

How We Use Your Information

We use the collected information for the following purposes:

  • Provide Services: Create accounts, process ticket purchases, manage events, generate QR codes, and facilitate check-ins
  • Payment Processing: Process payments, refunds, and payouts to organizers
  • Communications: Send order confirmations, event reminders, newsletters, and customer support responses
  • Analytics: Analyze usage patterns, event performance, and platform metrics
  • Marketing: Deliver targeted advertising campaigns on social media platforms (Meta, Snapchat, TikTok)
  • Security: Detect and prevent fraud, abuse, and security threats
  • Improvements: Improve our platform, features, and user experience
  • Legal Compliance: Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Event Organizers: When you purchase tickets, we share your name, email, and order details with the event organizer
  • Service Providers: Third-party services that help us operate:
    • Paystack (payment processing)
    • Cloudinary (image hosting)
    • Meta/Facebook (advertising and analytics)
    • Snapchat (advertising and analytics)
    • Email service providers
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for other purposes

Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmission
  • Encrypted password storage using bcrypt hashing
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure
  • Account lockout after failed login attempts (5 attempts = 30 minutes)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Data Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data (subject to legal requirements)
  • Portability: Export your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
  • Cookie Control: Manage cookie preferences in your browser settings
  • Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@vybentry.com

Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations (tax, accounting records)
  • Resolve disputes
  • Enforce our agreements

Account data is retained until you request deletion. Transaction and financial records are kept for at least 7 years to comply with tax and accounting regulations.

Children's Privacy

VybEntry is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. By using VybEntry, you consent to the transfer of your information to countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of VybEntry after changes constitute acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vybentry.com

Support: support@vybentry.com

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