Terms & Conditions

2.1 Eligibility: You must be at least 13 years old to create an account. Users under 18 must have parental consent.

2.2 Account Types:

• Personal Account: For individuals attending events
• Organization Account: For event organizers and businesses

2.3 Account Security: You are responsible for:

• Maintaining the confidentiality of your password
• All activities under your account
• Notifying us immediately of unauthorized access
• Ensuring your account information is accurate and current

2.4 Account Suspension: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the Platform.

3.1 Purchase Process:

• Ticket selection and checkout must be completed within 15 minutes
• Orders are confirmed upon successful payment
• You will receive a confirmation email with QR codes
• Tickets are non-transferable unless specified by the organizer

3.2 Pricing:

• All prices are listed in the currency specified (NGN, USD, etc.)
• Prices include applicable taxes unless stated otherwise
• Service fees and payment processing fees may apply
• Promotional codes may have specific terms and limitations

3.3 Payment Methods: We accept credit/debit cards, bank transfers, and mobile wallets through our payment processor, Paystack. All payments are subject to verification and approval.

3.4 Failed Payments: If payment fails, your order will be cancelled. You may retry within the order expiration time (15 minutes).

4.1 Refund Policy:

• Refund eligibility is determined by the event organizer
• Event cancellation by organizer: Full refund
• Event postponement: Refund or ticket transfer at organizer's discretion
• Customer cancellation: Subject to organizer's refund policy
• Refunds typically processed within 5-10 business days

4.2 Non-Refundable Fees: Service fees and payment processing fees may be non-refundable, depending on the circumstances.

4.3 Refund Requests: To request a refund, go to Dashboard → Booking History → Request Refund. Include a reason for your request.

4.4 Disputes: For payment disputes, contact us at support@vybentry.com within 30 days of the transaction.

5.1 Organizer Responsibilities:

• Provide accurate event information
• Honor all ticket sales and admissions
• Comply with all applicable laws and regulations
• Maintain appropriate licenses and permits
• Provide safe and accessible venues
• Respond to attendee inquiries promptly

5.2 Prohibited Events: Organizers may not create events that:

• Violate laws or regulations
• Promote illegal activities
• Involve hate speech, discrimination, or harassment
• Are fraudulent or misleading
• Infringe intellectual property rights

5.3 Platform Commission: VybEntry charges a commission of 10% on gross ticket sales, plus applicable payment processing fees (approximately 1.5% + transaction fee).

5.4 Payouts:

• Payouts processed weekly (every Friday)
• Minimum payout threshold: ₦5,000 or $10
• Accurate bank account information required
• Tax ID or business registration may be required
• Refunds deducted from upcoming payouts

6.1 Campaign Creation: Organizers can create advertising campaigns on Meta (Facebook/Instagram), Snapchat, and other platforms through VybEntry.

6.2 Campaign Approval: All campaigns are subject to admin review and approval. We reserve the right to reject campaigns that violate advertising policies or community standards.

6.3 Ad Spend: You are responsible for all advertising costs. Campaign budgets are set by you and charged separately from ticket sales.

6.4 Performance: We do not guarantee specific campaign results (impressions, clicks, conversions). Performance depends on multiple factors including creative quality, targeting, and market conditions.

6.5 Third-Party Platforms: Campaigns run on third-party platforms are subject to those platforms' advertising policies and terms.

7.1 VybEntry Content: All content, features, and functionality on the Platform (text, graphics, logos, images, software) are owned by VybEntry and protected by copyright, trademark, and other intellectual property laws.

7.2 User Content: You retain ownership of content you upload (event descriptions, images, videos). By uploading content, you grant VybEntry a worldwide, royalty-free license to use, display, and promote your content on the Platform.

7.3 Copyright Infringement: If you believe content on VybEntry infringes your copyright, contact us at legal@vybentry.com with:

• Description of copyrighted work
• Location of infringing content
• Your contact information
• Statement of good faith belief

You may not:

• Use the Platform for illegal purposes or to violate any laws
• Create fake accounts or provide false information
• Engage in fraudulent ticket sales or purchases
• Resell tickets at inflated prices (scalping) unless authorized
• Share, copy, or distribute tickets without authorization
• Reverse engineer, decompile, or hack the Platform
• Use bots, scripts, or automated tools without permission
• Spam, harass, or abuse other users
• Upload viruses, malware, or malicious code
• Interfere with Platform security or performance

9.1 Platform Availability: We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted or error-free service. The Platform is provided "as is" without warranties of any kind.

9.2 Event Responsibility: VybEntry is a platform connecting organizers and attendees. We are not responsible for:

• Event quality, safety, or accuracy of information
• Organizer performance or conduct
• Venue conditions or accessibility
• Event cancellations or changes (except facilitating refunds)

9.3 Damages: To the fullest extent permitted by law, VybEntry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

9.4 Maximum Liability: Our total liability to you shall not exceed the amount you paid to VybEntry in the 12 months preceding the claim.

11.1 Informal Resolution: Before filing a claim, contact us at legal@vybentry.com to attempt informal resolution.

11.2 Arbitration: Any disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court.

11.3 Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions.

11.4 Governing Law: These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

13.1 By You: You may close your account at any time through account settings. Closing your account does not cancel pending orders or obligations.

13.2 By Us: We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Abuse the Platform or other users
• Fail to pay outstanding fees

13.3 Effect of Termination: Upon termination, your right to use the Platform ceases. We may delete your account data (subject to legal retention requirements).

14.1 Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and VybEntry.

14.2 Severability: If any provision is found invalid, the remaining provisions remain in effect.

14.3 Waiver: Failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment: You may not assign these Terms without our consent. We may assign these Terms to any affiliate or successor.

14.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our control (natural disasters, pandemics, wars, etc.).